Tutor availability and time off

A tutor’s hours decide when families can book them online, and when Pillar warns you that a booking falls outside their usual hours. When a tutor is away, Pillar finds who can cover each of their sessions.

Set a tutor’s weekly hours

Where: People › Tutors, open the tutor, tab Availability

1. Click Set hours (or Change hours if they have some).
2. Set the days and times they work.
3. Save. The tab then sums up their week in a sentence.
4. To change a single date, pick that day under Calendar and change it there.

Let tutors enter their own hours

Where: Settings › Scheduling › Booking rules, under Who books

1. Turn on Tutors manage their own availability. It applies at once.
2. Each tutor then opens Scheduling › Availability and clicks Change my hours.
3. They set their windows for each day of The week and click Save hours.
4. For one date only, they click the day on the Calendar, then Different hours this day (and Save these hours) or Not available this day. Back to the usual hours undoes it.

When the switch is off, tutors see “Your centre sets your hours.” They can still ask for time off.

Approve or decline a time-off request

A tutor asks from Scheduling › Availability with Ask for time off: first day, last day and an optional reason.

Where: People › Tutors, open the tutor, tab Availability

1. Find the request in the list of what’s coming.
2. Click Approve…, then Approve only, or Approve and sort them out to deal with the sessions on those days.
3. Or click Decline.

Mark a tutor away and cover their sessions

Use it for a vacation, March break or a sick day.

Where: People › Tutors, open the tutor, tab Availability

1. Click Mark away.
2. Pick the From and To dates, and add a reason if you like.
3. For each session on those days, Pillar suggests a free tutor who teaches the subject. Give the session to them, cancel it, or choose Decide later.
4. Tick Tell the families if they should hear. Each family gets one message with all of its changes.
5. Click Save the absence.

You can also drag across days in the Month view of the calendar and click Mark time off.

Cover one session

Where: open the session

1. Click Tutor away.
2. Choose Give it to another tutor and pick who is free, or Cancel the session.
3. Tick Tell the family if they should hear, then click Save.